Return and Refund Policy

Thank you for shopping at LingerieFirst. We want to ensure your satisfaction with your purchase of undergarments, intimate wear, inner wear, and sleepwear products. Please read our Return and Refund Policy carefully, as it outlines your rights and obligations regarding returns and refunds. By making a purchase on our website, you agree to the terms mentioned below.

1. No Refund or Return for Undergarments, Intimate Wear, Inner Wear, and Sleepwear Products

Due to the personal nature of undergarments, intimate wear, inner wear, and sleepwear products, we do not offer refunds or returns for these items. We prioritize the health, safety, and hygiene of our customers, and therefore, cannot accept returns or exchanges for these products. We encourage you to choose your items carefully and refer to our sizing guide or contact our customer support at admin@lingeriefirst.com for assistance before making a purchase.

2. Refund and Return Eligibility

To be eligible for a return or refund for products other than undergarments, intimate wear, inner wear, and sleepwear, please ensure that:

– The item is unused and in the same condition as when you received it.
– The item is in its original packaging.

Please note that several types of goods are exempt from being returned, including inner wear, intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Additionally, gift cards are non-returnable.

To initiate a return or refund, you must provide a receipt or proof of purchase along with actual product images.

3. Refund Process

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, as per your financial institution’s policies.

4. Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend taking the following steps:

1. Check your bank account again.
2. Contact your credit card company to inquire about the status of the refund.
3. Contact your bank to confirm if there is any processing delay.

If you have completed these steps and still have not received your refund, please contact us at admin@lingeriefirst.com for assistance.

5. Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item, please send us an email at admin@lingeriefirst.com, and we will guide you through the exchange process.

7. Shipping Returns

You will be responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable (as applicable). If you receive a refund, the cost of return shipping will be deducted from your refund amount (as applicable).

The time it takes for your exchanged product to reach you may vary depending on your location.

Need Help?

If you have any questions or concerns about our refund and return policy, please contact our customer support team at admin@lingeriefirst.com. We are always here to assist you and provide the necessary information to ensure a seamless shopping experience.

We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing LingerieFirst. We appreciate your understanding and support.